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Have questions about ENet Telecom? Want to schedule a demo? Our experts are ready to help you find the right contact center solution for your business needs.

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Contact Information

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Corporate Headquarters
ENet Telecom Private Limited
Addis Ababa, Addis Ababa, Ethiopia
Toll-Free Helpline
1800-102-3835
Mon–Fri: 9 AM – 7 PM IST
Saturday: 11 AM – 6 PM IST
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Office Hours
Monday – Friday9:00 AM – 7:00 PM
Saturday11:00 AM – 6:00 PM
SundayClosed
Emergency support available 24/7 for enterprise clients.
Our Offices

Global Presence

Addis Ababa (HQ)

Corporate Headquarters
Addis Ababa, Ethiopia

Head Office
BahrDar

Branch Office
BahrDar, Ethiopia

VNO Services
Mekele

Branch Office
Mekele, Ethiopia

VNO Services
Saudi Arabia

Middle East Operations
Saudi Arabia

International
Kenya & Ethiopia

East Africa Operations
Africa

International
Lagos, Nigeria

West Africa Operations
Nigeria

International
FAQ

Frequently Asked Questions

ENet Telecom is an AI-powered Omnichannel Contact Center Solution by ENet Telecom. It unifies voice, chat, WhatsApp, email, and social media into a single platform. It routes calls and messages intelligently to the right agents, provides supervisors with real-time dashboards, and integrates with your existing CRM for a seamless customer experience.

Yes! ENet Telecom is available both as a cloud/hosted solution and as an on-premise deployment. Our hosted call center solution requires zero hardware investment and can be set up rapidly. Our Tier-3 data center ensures 99.9% uptime SLA for all cloud-hosted clients.

ENet Telecom scales from small teams (10+ agents) to enterprise deployments of 6,500+ agents simultaneously. We delivered a 6,500-agent WFH solution for ICICI Bank and currently support over 50,000 agents globally across all clients combined.

Yes, ENet Telecom integrates with major CRM platforms including Salesforce, Zoho CRM, HubSpot, and custom/in-house CRM systems via REST API and webhooks. Features include click-to-call, auto screen-pop on inbound calls, call logging, and automatic lead sync.

Getting started is easy — fill out the Free Demo form on this page or call our toll-free number 1800-102-3835. Our experts will schedule a personalized demo, understand your requirements, and provide a tailored proposal. Most deployments can go live within days for cloud and within 2–4 weeks for on-premise.

Absolutely. We provide 24/7 technical support for enterprise clients, dedicated account management, and regular software updates. Our support team is available via phone, email, and remote desktop for rapid issue resolution and ongoing optimization of your contact center.

Ready to Get Started?

Schedule your free ENet Telecom demo today and see how we can transform your contact center operations.

Book Free Demo Call 1800-102-3835